Privacy Policy
We are Positively Charged Pty Ltd trading as Mimi Moon Meno ABN 54 667 001 809 (Mimi Moon Meno, we, or us), and this document is our Privacy Policy.
We think it is important to show you what information we collect, what we will and won’t do with your personal information, as well as how we collect, store, and handle personal information
You accept this Privacy Policy when you access our Sites
You accept this Privacy Policy by:
- accessing our Sites (including our website mimimoonmeno.com.au, our online content on course platforms,
- and includes our mobile apps & presence on third-party applications as well as social media platforms),
- sending us information (such as an email or enquiry form message),
- buying products & services from us, or
- as set out in our Site Terms.
Once you accept our Privacy Policy, it applies to your personal information that we hold or collect in future.
For questions or notices, please contact us: hello@mimimoonmeno.com.au | Policy last updated: Feb 2024
Collecting your information
1. What kind of personal information do we collect?
When we collect personal information, we do so in line with this Privacy Policy. You don’t have to give us your personal information, but if you don’t, we might not be able to provide you our various services or you might not be able to access certain Site features.
Examples We can’t contact you if we don’t have your contact details. We can’t give you information about various options to manage symptoms if you don’t consent to give us information about your symptoms. We can’t deliver products to you if we don’t know what address you want the product delivered to.
Collecting information
- We generally collect information from you directly, such as when you enter information in a client application form or subscribe to our mailing list. We might also collect information indirectly, for example from the way you interact with our website.
Depending on how we interact with you, we might collect some of the following information:
- Contact: Name, age, email address, date of birth, address, phone number, ID
- Social: Gender, social media platform details, associated accounts like Google and information you give us through them; images of you; your preferences and opinions;
- Device: Device type, IP address, browser type, operating system, location, device, and network information
- Actions: How you interact with our Site, browser session & geo-location data, search queries & browsing behaviour & search history, details of enquiries you make about our products or services
- Financial: Purchase history, payment method (via third-party payment processor), bank account details
- Content: Contents of communications, stored documents & media,
- Location: Delivery address, electronic signature, geo-tag location, publicly available check in location data on social media
Collecting information from third parties
- If we get personal information about you from a third party, we manage and protect that information as set out in this policy.
- If you are a third party giving personal info to us about somebody else, you warrant to us you have that person’s consent to give us their personal info.
2. Sensitive information
How do we manage your sensitive information?
Sensitive information receives a higher level of protection under the Australian Privacy Principles.
Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
As we help our clients with physical and emotional symptoms they experience, we may collect health information from you if you are our client.
Examples of health information include: notes of your symptoms or diagnosis, info about a health service you’ve had or will receive, specialist reports and test results, prescriptions, your wishes about future health services, any other personal information about you when a health service provider collects it
- We only collect and use your health information to provide our services to you in a safe, responsible way.
- Examples of your health information which we may collect from you include your menopause symptoms, medical history related to menopause, and any treatments or medications you are currently using to manage menopause symptoms
- If you consent, any of your sensitive or health information we hold is only used and disclosed for the primary purpose for which that info was collected or as required or authorised by law.
- You may withdraw your consent for the use of your sensitive health information at any time by contacting us via email hello@mimimoonmeno.com.au or asking us in person.
Storing information
3. Store
How do we store and secure this information?
We have general physical, electronic and management processes to store personal information and help protect it from loss, unauthorised access, modification and disclosure.
- Whilst we take measures to safeguard against unauthorised disclosures, we can’t assure you the personal information we collect won’t be disclosed in a way that is inconsistent with this Privacy Policy.
- We do not guarantee the security of any information transmitted to or by us over the Internet.
Using your information
4. Why do we collect, hold, use, and disclose your personal information?
Depending on how we interact with you, we might use some of your information for the following purposes:
- To deliver our services to you
-If you are our client, we may use the health information you share with us to tailor our coaching sessions to your specific needs and to provide personalized information. - To communicate with you, to market products and services to you, to tell you important service updates,
- To verify identity or address and delivery information,
- To provide Site functionality,
- To take payment and to give refunds,
- For internal record keeping, invoicing, and billing,
- For analytics, market research and business development, including to operate and improve our site
- For marketing, to send you promotional information about us and our products and services and information about third parties we think you might be interested in,
- To comply with our legal obligations or to resolve disputes,
- To consider your application to join our team.
Opting out: Changing your preferences
- You can opt out of marketing communications at any time by clicking on the link in our communications to unsubscribe.
Sharing information
5. Disclose
Who do we share your personal information with?
Depending on how we interact with you, we might share some of your information with the following people:
- our employees and related entities
- our service providers, such as delivery partners, design and marketing partners, IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, various advisors and payment systems operators
Contractors who help us in providing information, products, services, or direct marketing to you. This may include parties located, or that store data, outside of Australia - our existing or potential agents or business partners, sponsors, or promoters of competitions we run
- anyone we transfer our business or assets to
- credit reporting agencies, courts, or authorities if you do not pay for our goods or services
- Authorised law enforcement agencies who follow the legally required processes, or in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights
- third parties to collect and process data, such as Google Analytics or other relevant businesses, including those that store data outside Australia.
6. Disclosure outside Australia
- Some suppliers we use to provide you services are located outside Australia. We may disclose your personal information outside Australia.
- Overseas third parties might not be governed by the Privacy Act and might not comply with the Australian Privacy Principles. So if those parties breach the Privacy Principles, you aren’t protected by the Privacy Act.
- By giving us your personal information, you consent to us disclosing it outside Australia and acknowledge we aren’t required to ensure overseas recipients manage your personal information in line with AU Privacy Law.
Transfers to offshore locations
- Offshore locations may include:
- Storage, processing, transferring- Australia
- Company offices & related companies- Australia
- Site hosting facilities- Australia and USA
- Our employees- Australia
- Suppliers and contractors- Australia and USA
Other Details
7. 🍪 Cookies: Do we use cookies?
Yes, we may use cookies on our Site from time to time.
- Cookies are small text files placed in your computer’s browser to store your preferences.
- On their own, cookies do not tell us personal information however, they let others like Google and Facebook, push our adverts to appear on your social media and online media as part of our marketing.
- If you give us personal information, we may link this to the data stored in the cookie
8. 🚨 Web beacons: Do we use web beacons?
Yes, we may use web beacons on our Site from time to time.
- Web beacons are small pieces of code placed in a web page or email to monitor behaviour of site visitors and email recipients.
- We may also use Google Analytics to collect and process data. For more details on how Google uses data when you use third party websites or apps, please search Google’s site.
9. Links to other websites
Our Sites have links to other websites and applications that we don’t control. We cannot and do not protect personal information you share with those other websites. Check those other websites for details of their privacy policies.
10. Changes
We will change this Policy if we change the way we manage your personal information changes or privacy laws change. When we do, we put the updated policy on our Sites and, if possible, we also notify you via email.
11. Complaints and questions
Let us know if you have questions or concerns about how we use your personal information or the way we try to explain how we manage your information.
- For questions or notices, please contact us
- Via email hello@mimimoonmeno.com.au
- By visiting this page on our website: mimimoonmeno.com.au/contact/
- You are responsible for the accuracy of information you decide to give us.
- If the information we hold about you is incomplete, irrelevant, or otherwise incorrect, please let us know so we can fix it.
- We know we won’t always get things perfect, so we appreciate your feedback to improve.
For more information on Australian privacy law, visit oaic.gov.au or contact OAIC via enquiries@oaic.gov.au.
